FKI Internal Appointments

Released: 3-31-03

FKI Security Group, formerly FKI Security Products, has announced several key appointments to
support NKL Cash Handling.

Lloyd Jones has been named Vice President of Sales for FKI Security Group. He has been with the
company for 19 years. His new responsibilities will include organizing and overseeing all sales
team activities for all brands, including NKL Cash Handling. Other brands include: Image Vault
digital surveillance, Meilink safes, FireKing cabinets, and Gary safes.

Garry Ash has been named Director of Sales for NKL Cash Handling based out of Fort Worth, Texas.
He will oversee sales growth plans for NKL Cash Handling for new business and key accounts such as
BP, Sodexho, and Kaiser-Permanente. He has been with the company for 4 years.

Scott H. Meeker has recently joined NKL Cash Handling as the new Director of Business Development
based in California. He will develop new international and national accounts. He was formerly a
principal in Security Design Service based in Temecula, Ca. He has also served as president of EXL
Safe Corporation in Mira Loma, Ca., a privately-held custom safe manufacturing company where he
had responsibility for national retail accounts such as The Home Depot, Wal-Mart, Best Buy and
Sears.

Robert Morrison now has responsibilities as a national account manager for the Southeast region.
He has been with FKI Security Group for one year and will report to Jones for brands, Image Vault
and NKL Cash Handling. He was formerly with Ademco as a sales manager.

Pete Marshall now has responsibilities as a national account manager for the South and
Southwestern region for Image Vault and NKL Cash Handling brands. He spent 15 years with NKL
Industries before the company was acquired. NKL Cash Handling products are now marketed under FKI
Security Group.

Tim Petersen now has responsibilities as a national account manager for the West Coast region. He
is a recent addition to the team and was formerly with Rainbow CCTV in Los Angeles for 10 years as
a sales manager.

Matthew Thistleton now has responsibilities as a national account manager for the Northwest
region. He has been with the company 2 years. He formerly served in international sales for Papa
Johns.
Bill Whitehead now has responsibilities as a national account manager for the Northeast region. He
was formerly sales manager for Seargent and Greenleaf, a lock company.

Robert J. Roggenkamp, Jr. has been hired as a national account manager for the Midwest region. He
was formerly with Ingersoll Rand of Louisville, Ky., where he served as district sales manager for
the security and safety division, achieving 107% of his assigned goal in fiscal 2002.

For more information contact news@fkisecuritygroup.com.

© 2003 FKI Security Group
Updated 2-14-03

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A Twelve Step Program to Painless ASP Implementation

By Dawn Marie Yankeelov

Scores of web articles tout how easy and automatic going live with an Application Service Provider service can be. Enter reality check. Rum Chopra, a CIO that’s actively rolling out an ASP-based infrastructure for 14 disparate facilities knows otherwise. “You’re not going to be able to hand over the keys to the kingdom, and any CIO that starts out that way is going to be disappointed,” he explained in a recent interview.

He cited a systematic and orderly list of processes that can be applied to any ASP implementation. In this article we will look at how he moved through 12 steps of decision-making, going live and what he learned. “This is an IT implementation and should be treated with the same degree of care. You’ve got to do all the homework. It’s your responsibility to be a good customer,” he said.

Chopra has recently completed the final hurdles of an ASP implementation for his Chicago-based health services company, The C/N Group. AS CIO, he personally went through a comparative evaluation process to determine that ANDALON Health Systems would be the best-of-breed technology partner for The C/N Group. ANDALON is based in Amerherst, N.Y.

From discussions with Chopra and other ASP users, I have gleaned the following no-nonsense 12-step program for all CIOs:

1. Look at a minimum of three firms for the infrastructure, and software you would like to have deployed. Compare and contrast solutions.

2. Listen to the internal politics of your IT staffs, particularly if there are multiple facilities involved.

3. Select an internal test group to act as the company innovators, led by team members that can be the champions of change.

4. Before the implementation, make sure the ASP knows and understands your business practices, as it relates to deployment.

5. Realize that, in most cases, you are doing a whole rebuild of your IT infrastructure internally. Be aware of what software and hardware people are actually using, before you move to standardize.

6. Consider what security measures and levels of access will be appropriate and whether they can be provided by your ASP.

7. Know what you are paying for. Review pricing and consulting fees beforehand. Read all contracts.

8. Review your bandwidth requirements for a successful ASP implementation.

9. Let the ASP show you what planning it has done on your behalf, before your beta installs.

10. Work with the ASP for timely data conversions, where necessary. Some ASPs include this as part of their service. Some don’t.

11. Allow time and money for adequate internal training on the systems and software delivered by an ASP.

12. Know what your SLA means. Your Service Level Agreement may need to be adjusted in practice to meet your uptime needs.

Chopra said during his first assessment steps, he really narrowed down what the ASP model could offer, and which vertical ASP had the experience to understand his unique issues.

Back in September 1999 he had only a staff of 4.5 people dedicated exclusively to IT functions. “There was a great deal of decentralization and we were dealing with multiple locations,” he cited. The company has annual revenues of $20 million with approximately 92 employees. “We were a multi-headed monster. At the time, I realized it was going to be a real challenge to centralize functions and to have it work through a central point. For billing and collections, it had become tough to manage and costly. We needed to take our business to the next level,” he said.

Chopra had previously worked at Equifax where he was first exposed to an ASP concept. “I knew that a centrally-hosted model could work and I actually started by investigating recommendations from some of our top physicians.”
His selection was ANDALON Health Systems, a full-service, vertical ASP that focuses exclusively on the healthcare industry. The company hosts a number of industry software products including Image Medical’s Practice Builder for image management, and Medical Manager, a high-end physician practice management system.

“Andalon is an aggregator of ASP services. There are many ASP firms offering base connectivity and desktop tools. We looked at all of them, including Data Return, and UsiNetworking, but they just didn’t understand our business,” Chopra said.

He said that he knew from the beginning there as going to be more resistance against change at some facilities in his network versus others. “Physicians are a very strange breed of people. Going from film to a filmless approach in imaging can be traumatic. That made training critical,” he pointed out.

After internal interviews with several target facilities, he was able to determine five facilities that were open to new procedures. “We started with an Exchange 2000 implementation and we were impressed with the level of support from Andalon. Their team included the hiring of top notch people—healthcare IT professionals in their 40s and 50s—grizzled veterans with management experience,” Chopra said. He added that an internal review and site surveys by ANDALON revealed that certain personal software choices by physicians would have to be considered in the planning.

ANDALON did a complete site survey for each of the facilities which looked at hardware, how much RAM was needed, what was hooked up, and what software was running regularly. Chopra indicated that security discussions were handled early and intelligently by ANDALON. “Since they were a former IT shop before becoming an ASP, they had experience in all aspects of deploying a WAN, etc.”

While he did not experience had problems with connectivity, he indicated that many ASPs’ weakest link is their control over connectivity options which can cause delays of up to three months. “There are better and worse providers for connectivity. Find out who your ASP uses to provide this,” he suggested.

Lastly, pricing and Service Level Agreements have to be negotiated with care. There was some bargaining and a ‘not to exceed’ figure, he said. Training was part of his final agreement. “ANDALON had us contract separately for this service,” he added.

NEXT – Go to next article

NKL Adds New POS Distributor

Released: 3-31-03

NKL Cash Handling has entered into an agreement to have Oklahoma City-based Order-Matic
Corporation act as its first distributor focused on penetrating the Quick-Service Restaurant (QSR)
market with a combined cash handling and point-of-sale (POS) system design.

“We believe that point-of-sale cash register operations and related turnkey software solutions for
front-end food service management should include a cash handling network. The NKL product line
compliments the current offerings of Order-Matic, including their 824Plus POS technology,” said
Garry Ash, Director of Sales for NKL Cash Handling.

With almost 50 years of experience supplying QSR Solutions, Order-Matic Corp has proven itself as
a leader in the Food Service Industry. They provide Drive-Thru, To Go and Drive-In Solutions with
POS and communications systems. NKL Cash Handling provides smart safes that form a network of cash
validation, and cash dispensing with biometric employee identification for the highest level of
cash management on the market today.

“We believe that this partnership will be beneficial for both companies and we will cooperatively
market at upcoming food service industry trade shows. Many of our clients are eager to review new
technologies that enhance their overall cash performance and employee management. We believe NKL
Cash Handling provides a loss prevention component our clients are looking for,” said Annie Piatt,
Order-Matic’s New Business Specialist.

NKL and Order-Matic will share exhibit space and facilitate joint research and development on new
products that will serve the food service industry throughout the year at several Industry Trade
Shows and Exhibitions.

NKL is a brand of the FKI Security Group, (formerly Fire King International) based in New Albany.
For product information, contact, Mike Smith, Vice President of Research & Development at
800-457-2424, Ext. 1262, or visit www.nklcashhandling.com.

Order-Matic Profile:
Order-Matic Corporation offers POS systems and innovative solutions for the QSR industry,
utilizing wired and wireless communications, indoor and outdoor signage, as well as a
comprehensive POS system with Management Suite software, and an array of other QSR equipment and
accessories. These POS systems are built for high-performance QSR operations that focus on
cook-to-order processes. Clients span the spectrum from major corporations, to large and small
franchise groups, to the truly unique independent operations. For more information, go to
www.ordermatic.com.

About NKL
NKL Cash Handling, a member of the FKI Security Group, (formerly Fire King International) is a
premiere cash management product serving the loss prevention industry. The FKI Security Group goes
beyond traditional safe technology and adds a turnkey system for cash management, financial
auditing, financial tracking, and cash handling. Through a vigorous focus on the customer and
their changing needs, NKL remains the number one leader in this new category of cash management
for loss prevention. For more information, visit nklcashhandling.com.

For more information contact news@fkisecuritygroup.com.

© 2003 FKI Security Group
Updated 2-14-03

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March 2003
ASPectx To Sponsor TeN Awards Dinner in Louisville and Present Woman in Technology Award
ASPectx will be a key sponsor of the annual Top TeN Awards to be held on Wednesday, June 4, 2003 at the Kentucky International Convention Center beginning at 5:30 p.m.
–
FOR IMMEDIATE RELEASE:

ASPectx To Sponsor TeN Awards Dinner in Louisville and Present Woman in Technology Award

(March. 1, 2003)—ASPectx will be a key sponsor of the annual Top TeN Awards to be held on Wednesday, June 4, 2003 at the Kentucky International Convention Center beginning at 5:30 p.m. TeN, which stands for the Technology Network of the Greater Louisville Region, presents awards in 10 categories, including Woman in Technology.
More than 400 professionals working in technology fields attend each year. The awards dinner is held in conjunction with the Next Tech (formerly ITEC), a trade show and seminar event. “This is one of the premier technology events for Louisville, and ASPectx is proud to lend its financial support to make the evening a success,” said Dawn Marie Yankeelov, president of ASPectx.

Ms. Yankeelov of ASPectx also serves as president of the local Louisville Women in Technology trade association, and she will present the Woman in Technology Award on the association’s behalf at the Top TeN Awards. ASPectx provides marketing, business planning, public relations and web consulting to technology firms and Fortune 1000 clientele. Last year, Ms. Yankeelov was a finalist for the Woman in Technology Award given by TeN for her contributions in building a network for women in technology and providing service to area tech startups. For more information on the Top TeN Awards, go to www.tenglr.com.

About ASPectx
ASPectx specializes in (a) marketing, business planning, and public relations services for technology-oriented companies, as well as (b) web consulting and technology assessment for Fortune 1000 clients. ASPectx is a repositioning of DMI founded in 1997 to reflect additional adjunct services related to competitive intelligence regarding emerging technologies including applications service providers, and the wireless sector. The firm serves clients in England and throughout the United States.

For More Information:

FOR IMMEDIATE RELEASE:

ASPectx To Sponsor TeN Awards Dinner in Louisville and Present Woman in Technology Award

(March. 1, 2003)—ASPectx will be a key sponsor of the annual Top TeN Awards to be held on
Wednesday, June 4, 2003 at the Kentucky International Convention Center beginning at 5:30 p.m.
TeN, which stands for the Technology Network of the Greater Louisville Region, presents awards in
10 categories, including Woman in Technology.
More than 400 professionals working in technology fields attend each year. The awards dinner is
held in conjunction with the Next Tech (formerly ITEC), a trade show and seminar event. “This is
one of the premier technology events for Louisville, and ASPectx is proud to lend its financial
support to make the evening a success,” said Dawn Marie Yankeelov, president of ASPectx.

Ms. Yankeelov of ASPectx also serves as president of the local Louisville Women in Technology
trade association, and she will present the Woman in Technology Award on the association’s behalf
at the Top TeN Awards. ASPectx provides marketing, business planning, public relations and web
consulting to technology firms and Fortune 1000 clientele. Last year, Ms. Yankeelov was a finalist
for the Woman in Technology Award given by TeN for her contributions in building a network for
women in technology and providing service to area tech startups. For more information on the Top
TeN Awards, go to www.tenglr.com.

About ASPectx
ASPectx specializes in (a) marketing, business planning, and public relations services for
technology-oriented companies, as well as (b) web consulting and technology assessment for Fortune
1000 clients. ASPectx is a repositioning of DMI founded in 1997 to reflect additional adjunct
services related to competitive intelligence regarding emerging technologies including
applications service providers, and the wireless sector. The firm serves clients in England and
throughout the United States.

For More Information:
Dawn Marie Yankeelov
President, ASPectx
(502) 292-2351
Fax: (502) 292-2364

www.aspectx.com.
dawny@aspectx.com

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