FOR IMMEDIATE RELEASE:

Commerce Sites Can Take Advantage of the ExploreCommerce eService Smart Agent for Customer
Relationship Management

March 6, 2001?(Milpitas, Calif.)?ExploreCommerce has added function to its easy-to-use, popular
eMarketing toolkit at ExploreCommerce.com. The new eService Smart Agent will provide customer
relationship management for ongoing communications with your company?s current customers. This
provides customers an easy contact management approach and responsive, timely feedback.

?Your customer base is the primary asset of your enterprise. Customer service ties together all of
your company?s front office touch points, including contact management, campaign management, and
other marketing. eService Smart Agent by ExploreCommerce measures each customer?s satisfaction
backed by your customer support. It offers immediate response through auto respond settings or
will route inquiries to the appropriate individual email boxes,? explained Joseph Sung, president,
and founder of ExploreCommerce.com.

Customer relationship management remains critical for all businesses on the Internet. A successful
online business needs to be able to handle service and support questions as quickly as possible,
and to respond with answers that bring immediate aid. Building brand name depends on continued
customer service that can be trusted.

The ExploreCommerce eService Smart Agent maximizes the overall efficiency of a company?s customer
service response and reduces associated service costs.

The eService Smart Agent can also be used to notify customers of special events. When a company
unveils new services or products, all those in the existing database will receive email, and the
eService Smart Agent will detail the responses received during the new campaign. eService Agent
will be able to determine the appropriate service level for each individual. Important and urgent
support issues will be sent to the proper service representative.

The entire ExploreCommerce emarketing tool is ready to go to begin your contacts and does not
require extensive training. Simply sign up for a free trial and begin your services campaign
online in real-time with your database information.

Professionals in all career tracks now look to the web for their purchasing decisions. As
e-commerce accounts for about 10 percent of the overall economy, moving products on the Internet
is a must for any business. Forrester Research indicates that the B-to-B ecommerce space will
reach $500 billion in the years ahead. Jupiter Communications believes that number will be
substantively greater at $4.59 trillion.

A free trial of the ExploreCommerce tools, including eCatalog, can be accessed at
www.ExploreCommerce.com immediately. The full ExploreCommerce toolkit is available direct on the
web at various subscription levels.

ABOUT EXPLORECOMMERCE

For more than 15 years, ExploreCommerce has provided custom systems, components, and networks to
organizations worldwide. The company?s line of personal computers and specialized network devices
has garnered awards for quality from PC World, PC magazine, Windows magazine, and others. The firm
offers a comprehensive line of back office hardware, systems, and software for electronic
retailers and resellers of electronic components. The company is privately held and located in the
heart of Silicon Valley in Milpitas, Calif. Among the firm?s clients are Ziff-Davis Media Inc.
Gale Group of Thomson Corp., Toptier Software, plus many other corporate and educational
institutions across the United States.

Editors and reporters: To setup an exclusive site tour, and interview, contact Dawn Marie
Yankeelov, public relations consultant at ASPectx, 502-292-2351.

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