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Commerce Sites Can Take Advantage of the ExploreCommerce eService Smart Agent for Customer Relationship Management


March 6, 2001—(Milpitas, Calif.)—ExploreCommerce has added function to its easy-to-use, popular eMarketing toolkit at ExploreCommerce.com. The new eService Smart Agent will provide customer relationship management for ongoing communications with your company’s current customers. This provides customers an easy contact management approach and responsive, timely feedback.

“Your customer base is the primary asset of your enterprise. Customer service ties together all of your company’s front office touch points, including contact management, campaign management, and other marketing. eService Smart Agent by ExploreCommerce measures each customer’s satisfaction backed by your customer support. It offers immediate response through auto respond settings or will route inquiries to the appropriate individual email boxes,” explained Joseph Sung, president, and founder of ExploreCommerce.com.

Customer relationship management remains critical for all businesses on the Internet. A successful online business needs to be able to handle service and support questions as quickly as possible, and to respond with answers that bring immediate aid. Building brand name depends on continued customer service that can be trusted.

The ExploreCommerce eService Smart Agent maximizes the overall efficiency of a company’s customer service response and reduces associated service costs.

The eService Smart Agent can also be used to notify customers of special events. When a company unveils new services or products, all those in the existing database will receive email, and the eService Smart Agent will detail the responses received during the new campaign. eService Agent will be able to determine the appropriate service level for each individual. Important and urgent support issues will be sent to the proper service representative.

The entire ExploreCommerce emarketing tool is ready to go to begin your contacts and does not require extensive training. Simply sign up for a free trial and begin your services campaign online in real-time with your database information.

Professionals in all career tracks now look to the web for their purchasing decisions. As e-commerce accounts for about 10 percent of the overall economy, moving products on the Internet is a must for any business. Forrester Research indicates that the B-to-B ecommerce space will reach $500 billion in the years ahead. Jupiter Communications believes that number will be substantively greater at $4.59 trillion.

A free trial of the ExploreCommerce tools, including eCatalog, can be accessed at www.ExploreCommerce.com immediately. The full ExploreCommerce toolkit is available direct on the web at various subscription levels.

ABOUT EXPLORECOMMERCE

For more than 15 years, ExploreCommerce has provided custom systems, components, and networks to organizations worldwide. The company’s line of personal computers and specialized network devices has garnered awards for quality from PC World, PC magazine, Windows magazine, and others. The firm offers a comprehensive line of back office hardware, systems, and software for electronic retailers and resellers of electronic components. The company is privately held and located in the heart of Silicon Valley in Milpitas, Calif. Among the firm’s clients are Ziff-Davis Media Inc. Gale Group of Thomson Corp., Toptier Software, plus many other corporate and educational institutions across the United States.

Editors and reporters: To setup an exclusive site tour, and interview, contact Dawn Marie Yankeelov, public relations consultant at ASPectx, 502-292-2351.