Overview

Over 25 years of progressive Information Technology and business management experience. Proven leader. Start-up, high growth, merger/acquisition/divestiture, and international experience. Seasoned, yet creative and energetic, with expertise in the following critical areas:

•  Department/Practice Management
•  Solution Delivery
•  Sales and Marketing
•  Building User/Customer Relations

Department/Practice Management

Defining culture, vision, mission, Recruiting, counseling, staff development, Financial and administrative management, and Personnel Administration.

Solution Delivery

Planning, scoping, organizing, and structuring projects, Building teams through working with, leading, and motivating people, Communicating effective with technical and non-technical individuals, Facilitating organizational and operational change, Organizing and operating an IT department, and Package and custom development solutions.

Sales and Marketing

Developing and delivering proposals, Developing strategic and target marketing plans, Building vendor relations, Developing and maintaining executive level relationships, and Generating, pursing, and converting leads.

Building User/Customer Relations

Developing and nurturing executive and middle management relationships, Assisting user personnel and customers in identifying, clarifying, and prioritizing needs, Assisting and promoting change management.

My experience has been rounded through delivering service in diverse and exciting business situations. I have worked with Fortune 100, start-up, and high-growth companies. I have functioned effectively on three international projects.

Experience Overview – Department Administration

Functioned as the first CIO for the Arab Republic of Egypt Health Insurance Organization.
Defined and staffed organization. Guided data center construction. Guided development of first business applications.

Assisted numerous IS Executives with MIS organization and staffing decisions and strategies.
Defined organization structure required to more fully meet user community and business needs. Defined and implemented department methodology and development practices. Made staffing recommendations.

Conducted IS effectiveness reviews to measure user satisfaction, department effectiveness and practices, and determine degree to which IS was supporting business goals and objectives.
Determined overall department effectiveness by measuring key criteria such as the degree to which applications were meeting needs, technical operational effectiveness, development practices, and security and control.

Developed strategy and led efforts to repair the relationship between a software vendor and its key customer base.
Identified lead user community players and facilitated effective ongoing relationship. Identified need for formal user group and facilitated forming the group.

Worked with numerous IS Executives to define, enhance, or maintain user community relationships.
Promoted IS service orientation. Helped IS personnel define and understand their customer base and customer requirements. Worked with IS personnel to identify key user community personnel by level and facilitated IS personnel interaction.

Conducted a comprehensive management and operational review of the development and delivery practices of a software vendor.
Reviewed development, maintenance, support, sales, and delivery practices. Complied findings and discussed with executive management. Prepared management letter for company use with current and potential customers.

Responsible for financial administration of the local office of a Big-6 consulting practice.
Managed overall budget. Reviewed time and expense reports. Monitored client billing activities. Approved purchase orders and vendor payment requests.

Recruited staff and established reporting relationships.
Defined staffing needs by level. Interviewed candidates and made hiring decisions. Determined initial salary and reporting levels.

Defined culture, vision, and mission for a consulting practice.
Defined purpose, scope, focus, and working style for the practice. Developed mission statement. Developed and promoted client relationship style and focus. Defined and implemented quality management practices.

Experience Overview – Solution Delivery

Directed and managed the assessment and subsequent development completion of a Customer Information, Billing, and Inventory System for a high-growth Paging Service company.
Worked with the V.P. MIS to evaluate the organization and structure of the MIS function to develop alternatives for the function to operate more effectively. Presented recommendations to the President, CEO, and CFO. Guided the project team in establishing procedures for the business offices.

Designed and managed the development of the Order Entry, Distribution and Billing System for Porsche Cars North America during start-up of North American operations.
Designed the system. Guided contractor development activities. Established department workflow procedures. Assisted national distribution manager with order entry department organization. The system communicated business-to-business and was developed and implemented on time to support going into business in 5 months.

Directed the systems planning and process improvement activities during the startup of a major Foodservice Purchasing Cooperative.
The cooperative was formed by merging an existing purchasing cooperative and the purchasing department of a major Foodservice company. The resulting cooperative handled $4.5 billion in title and non-title procurement. Responsibilities included assessing the systems and processes for both organizations and identifying short and long-term alternatives for meeting the merged organization’s goals and objectives. Project involved business-to-business commerce.

Directed the assessment and restructuring of a major state transportation department system implementation project.
The department had implemented an untested and incomplete system. Worked with an independent project team and department personnel to identify critical business requirements, evaluate system capabilities, and develop a strategy for correcting critical functionality.

Directed the transition from package selection to implementation for a major water utility.
The utility had selected a reputable package and was transitioning from selection to implementation. Worked with the newly formed project team to reconfirm the major functional areas and projected impact. Refocused the team to drive toward business process improvement instead of an orientation toward changing the package. Established effective involvement among key business area leaders.

Managed an eight member team responsible for implementing two automated conversion systems to support implementation of a state-wide Payroll System.
Led conversion planning seminar to an audience of 300 payroll officers and clerks. Developed conversion manuals and assisted various departments during implementation. Conducted training classes for payroll officers and clerical personnel.

Managed a team responsible for development and implementation of the Position Management Sub-System of a state's Payroll System.
Replaced the original project manager, re-planned the project and completed implementation on schedule.

Designed and managed the development of a comprehensive Financial Accounting and Reporting System for the National Oil Company of the Government of Indonesia.
The system tracked expatriate contractor activities and obligations to the Government of Indonesia.

Managed two teams responsible for developing the remote manufacturing system requirements for a Fortune 500 food processing company.
Interviewed plant and production managers and plant personnel to define and prioritize the requirements. The requirements were incorporated into an RFP for part of an overall selection effort.

Led the evaluation of a complex personal computer implementation for a public school district having over 150 facilities.
Defined the project scope, objectives, focus, and purpose. Interviewed district personnel. Formulated and documented findings. Discussed findings with executive management.

Managed a team responsible for developing the requirements and the conceptual design of a comprehensive Purchasing/Procurement System for a state government.
Worked with the purchasing division director and his direct reports to define requirements. Developed system implementation plans and budget requirements. The system was subsequently implemented according to plan and within budget.

Directed and managed a 22 member team with the analysis and redesign of a complex, comprehensive Travel Agency Accounting System for a start-up corporate spin-off from a consortium of major airlines.
The system was marketed as a package to travel agencies. Worked with the marketing group to identify priority enhancements, implemented new development practices, determined project strategy, communicated strategy to senior management and user personnel, and helped establish an effective user group.

Established department operating procedures and selected and implemented a package solution in 4 months to support a newly formed recycling operations department of a major wood products company.
Operating procedures were established and the package selected and implemented within the original project plans and budget.

Directed and managed a 16 member international team with the development and implementation of a Drug Inventory Control and Beneficiary Registration and Tracking System and established the MIS function for the Arab Republic of Egypt National Health Insurance Organization.
Replaced the original project manager, rebuilt team morale, rescheduled the project, and completed development on schedule. Organized and established the MIS department. Organized and conducted status briefings to USAID, the funding agency. Guided and coordinated data center construction. Facilitated and conducted employee training.

Directed and managed a team with the analysis, requirements definition, and design of an integrated Claims Processing System for a large private mortgage insurance company.
Assisted the department V.P. identify ways to streamline operations. The system was subsequently developed according to original projections and plans.

Experience Overview – Building User/Customer Relations

Developed strategy and led efforts to repair the relationship between a software vendor and its customer base.
Identified lead user community personnel and facilitated building and effective ongoing relationship. Identified need for a formal user group and facilitated forming the group.

Worked with numerous IS executives to define, enhance, or maintain user community relationships. Promoted IS service orientation.
Helped IS personnel define and understand their customer base and requirements. Worked with IS personnel to identify key user community personnel by level and facilitated IS personnel interaction.

Worked with user communities in helping them to understand their roles and contribution to IS efforts.
Facilitated user community understanding that IS is a service function to support business goals and objectives. Assisted user community personnel with change management and in understanding their roles during system implementation efforts.

Experience Overview – Marketing

Led the development of numerous multi-million dollar proposal efforts.
Defined proposal strategy. Determined win themes. Participated in information gathering sessions. Structured and participated in sales efforts.

Developed local strategic marketing programs.
Identified key target clients. Developed client penetration strategies. Implemented strategies.

Developed and maintained executive relationships.
Identified and nurtured key client relationships. Maintain ongoing relationships.

Converted nominal opportunities into multi-million dollar consulting projects.
Functioned as lead executive on initial consulting projects. Transformed initial opportunities into long term $1.5MM to $2.5MM projects.

Business Area Experience:

Publications, Presentations, and Activities:

Keys to Successful Information System Implementations - discusses ten common characteristics of successful Information Technology projects.

Implementing Package Software - discusses common characteristics of successful package software projects.

Conducting Information System Effectiveness Reviews - the purpose and benefits of periodic evaluation of the use of Information Technology within a company.

Member, Project Management Institute

President, Oldham County BASS Club, 1996 - 2001

Member, Bridgehaven Board of Directors, Executive Committee Member

Cub Master, Pack 274, Anchorage, Kentucky

Member, Midland Trail Golf Club

Career Summary:

ASPectx Special Projects, 2000 to present, Business Consultant
Jeff Unger and Associates, President, 1992 – to present
IBM, Principle, 1996 – 1997
Computer Sciences Corporation, Senior Consultant, 1991 - 1992
Ernst and Young, Senior Manager, 1990 – 1991
Price Waterhouse, Senior Manager and Manager, 1983 – 1990, Senior Consultant, 1979 - 1981
Touche Ross and Company, Associate Consultant, 1981 – 1983
Mellon Bank NA, Systems Analyst, 1977 – 1979

Education:

BS, Mathematics/Computer Science
St. Joseph’s College
Rensellear, Indiana